It also said the PlayStation Network and Qriocity would be back online "within a week." ![]() It advised customers to create credit card fraud alerts and keep a close eye on charges made to linked credit cards. "While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility," Sony said. The information included names and addresses for registered PlayStation Network and Qriocity users, along with their birth dates, e-mail addresses and other personal information. (Read more: Sony Games Chief Hirai Silent on PlayStation Network Outage)Ībout 12 hours later, Sony released its most detailed statement to date on the hack and confirmed that personal information was stolen. He left the stage without taking questions, as originally scheduled. Hirai expressed condolences and support for victims of the March earthquake and tsunami, talked about the new tablets and how they could download content from the Qriocity online service, but failed to mention the problems with Qriocity and the PlayStation Network. Kaz Hirai, head of Sony's gaming division, appeared at a Tokyo news conference held to unveil the company's tablet PCs. At the time, the company held off on making the announcement until the next day. (Read more: Sony Yet to Determine Scope of PlayStation Network Attack)Ĭomputer security experts called in by Sony concluded a breach of consumer data had occurred when the PlayStation Network was hacked. He said the company had not yet determined whether the personal information or credit card numbers of users had been compromised, but that Sony would promptly inform users if it found that were the case. It called in a second computer security company to determine what happened inside the company's servers.Ī spokesman for Sony in Tokyo told IDG News Service a "thorough investigation" was under way. (Read more: Sony "Rebuilding" PlayStation Network After Attack) "We thank you for your patience to date and ask for a little more while we move towards completion of this project," the statement said. The company said it was "working around the clock to bring them both back online," but didn't say when they might return. "Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security." "Our efforts to resolve this matter involve rebuilding our system to further strengthen our network infrastructure," it said. Sony said it was having to rebuild its network as a result of the attack. (Read more: PlayStation Network Enters Third Day of Outage) It accused Sony of taking advantage of previous attacks on its network to explain an internal problem with company servers. "While it could be the case that other Anons have acted by themselves AnonOps was not related to this incident and takes no responsibility for it," the statement said. ![]() Hacking group "Anonymous" said in a statement that its core had nothing to do with the attack, but the message left open the possibility that individuals from the group might be responsible. It offered no details on when services might return to normal. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services," it said in a statement. "An external intrusion on our system has affected our PlayStation Network and Qriocity services. Sony revealed for the first time the cause of the problems. The posting was later removed, but numerous gaming news outlets reported it as saying, "Our support teams are investigating the cause of the problem, including the possibility of targeted behavior by an outside party." ![]() The company said it was still investigating the cause of the outage and that it would be "a full day or two" before everything was back to normal.Ī posting on Sony Europe's PlayStation blog suggested the networks had been attacked. Sony called in an outside computer security company to begin an investigation.
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